Giving feedback: how a positive mindset changes everything

customer service feedback

When you’re growing a small business, you’re reliant on lots of other people around you to deliver things on your behalf, from your website to your accountants. But how do you handle it when things don’t go according to plan?

If you find even the thought of it brings you out in a cold sweat, you’re not alone. Many of us go to extraordinary lengths to avoid giving people negative feedback, whether taking extra work on ourself, cutting off relationships or changing the whole way we work.

But giving feedback can be a powerful way of strengthening a relationship, getting you both closer to your shared goals and motiving everyone involved.

The secret?

Believe that most people want to do the right thing.

That’s all.

If you can start any conversation with that assumption, the chances are that you’ll find that you can move things on, positively and energetically.

Giving feedback is a chance to empower someone else to do their best work. It’s also a chance to learn how you can best communicate with and support someone.

If you want 11 great ways to make giving feedback a motivating, stress-free experience, take a look at my guest blog for Women Unlimited, 11 Ways to Make Feedback Stress-Free.


I love hearing other ideas of how you’ve given feedback successfully, or the challenges you’ve found with it. Please do let me know in either the comments on the article, or below here.

Are you on Twitter? Connect with me at @joannapieters. I’ll look forward to talking to you there!


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